01 About SimplySend
SimplySend is a bulk SMS messaging platform operated from Accra, Ghana. We help businesses, churches, schools, and organisations reach their customers, members, and contacts through personalised SMS campaigns — either through our mobile app (Self-Service) or through our managed service.
This Privacy Policy explains what personal information we collect through our website (simplysend.net), our mobile apps for Android and iOS, and our managed service, how we use it, and the rights you have over it. By using SimplySend, you agree to the practices described here.
In this policy, "we", "us", and "our" refer to SimplySend. "You" refers to any person or organisation using our service.
02 Information we collect
Information you give us when you create an account
- Account details: your name, email address, phone number, and password (stored securely as a hash — we never see it in plain text).
- Organisation details: business or organisation name, your Sender Name, and verification documents you upload (such as a business registration certificate, a letter on letterhead, or a Ghana Card plus utility bill).
Information you upload or send us
- Contact lists: the phone numbers, names, and any other fields you add for the people you send messages to.
- Message content: the text of SMS campaigns you create and send.
- Managed service communications: if you use our managed service, the messages and documents you send us on WhatsApp or email so we can run campaigns on your behalf.
Payment information
- Mobile Money payments: your Mobile Money number and the amount paid, so we can confirm top-ups.
- Card payments: processed securely through our payment partner, Paystack. We do not see or store your full card details — only a transaction confirmation.
Information collected automatically
- Device and app information: device model, operating system version, app version, and language settings.
- Technical logs: IP address, timestamps of your actions in the app, campaign delivery reports from our SMS gateway, and error reports if the app crashes.
- Usage information: how you interact with the app — which features you use, how many campaigns you send, and the delivery outcomes of those campaigns.
03 How we use your information
We use the information we collect only for the following purposes:
- Delivering your campaigns: sending the SMS messages you compose to the contacts you upload.
- Account management: creating and authenticating your account, resetting your password, and maintaining your SMS credit balance.
- Sender Name verification: reviewing documents you upload and registering your Sender Name with Ghana's SMS network providers.
- Customer support: responding to your questions, resolving issues, and helping you use the service.
- Delivery reporting: showing you which messages were delivered, failed, or expired after each campaign.
- Billing and payment confirmation: matching your Mobile Money or card payments to your account.
- Fraud prevention and compliance: detecting and preventing abuse, and meeting our obligations under Ghana's SMS regulations.
- Improving the service: understanding how features are used so we can make them better.
05 Your contact lists
This section matters, so we are being explicit about it.
- Your contact lists belong to you. They are not shared, sold, rented, or transferred to anyone — not to other SimplySend customers, not to advertisers, not to any third party.
- We do not use your contacts to send our own marketing. We will never send a SimplySend promotional message to someone just because their number is on one of your lists.
- We do not combine contact lists across customers. Each customer's contacts stay inside that customer's own account.
- You can delete your lists at any time. From inside the app, you can remove your contacts from our system.
06 How long we keep your information
- Account information: kept for as long as your account is active. Deleted immediately when you close your account.
- Contact lists: kept for as long as your account is active. Deleted within 30 days of a request to remove them, or when you close your account.
- Transaction and billing records: retained indefinitely for billing, audit, and dispute resolution purposes, and as required by Ghana's tax and business record laws.
- Sender Name verification documents: kept for as long as your Sender Name is registered. Deleted immediately when your Sender Name is retired or your account is closed.
- Technical logs: kept for up to 90 days, then automatically deleted.
07 Security
We take reasonable steps to protect your information:
- All data between your device and our servers travels over HTTPS, encrypted end-to-end in transit.
- Your password is stored as a one-way hash, so we never see or store it in readable form.
- Payment card details are handled by Paystack, which is PCI DSS compliant — we never see or store them.
- Access to our systems is restricted to the small team that needs it, with strong authentication.
- We review our security practices regularly and apply updates as they are released.
No online service can be 100% secure. If we ever discover a breach that affects your personal information, we will notify you promptly and work to resolve it.
08 Your rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the following rights over your personal information:
- Access — ask what information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — ask us to delete your account and associated contact lists (subject to legal retention requirements).
- Withdraw consent — stop using the service and ask us to delete your account at any time.
- Lodge a complaint — contact Ghana's Data Protection Commission if you believe we have mishandled your data.
To exercise any of these rights, contact us at support@simplysend.net. We respond within 7 working days.
09 Children
SimplySend is a business tool. It is not directed at children and is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
If you believe a child has created a SimplySend account, please contact us at support@simplysend.net and we will delete the account and any associated data.
10 Where your data is stored
Your account and campaign data is stored on servers operated by Supabase. Depending on your account's region, this may include data centres outside Ghana. Wherever your data is stored, the protections described in this policy apply.
SMS messages are delivered through mNotify's infrastructure, which operates within Ghana.
11 Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If the changes are significant, we will notify you by email or through a notice inside the app before the changes take effect.
Continued use of SimplySend after a change means you accept the updated policy.
12 Contact us
If you have questions about this Privacy Policy, want to exercise any of your rights, or need to report a concern, please reach out: